Returns & Refund Policy

Returns

If you wish to return your purchased product for any reason, we accept returns on the following terms -

  1. The intention and the reason for return is communicated to us within 7 days of purchase by Email sent to info(at)blaupunkt.in
  2. The product has not been installed / used and is in its original packing
  3. The product is not damaged after purchase in any way
  4. The warranty has not been registered for the product
  5. Returns are accepted only if there is a manufacturing fault
  6. For products below Rs.1500, the customer needs to send back the product at their expense

No cancellations will be accepted for products which have been purchased in any Special Promotional Offer that Blaupunkt India Pvt Ltd is running and for those products for which any Free Gifts have been offered and delivered. Since these are limited time offers, they cannot be cancelled.

However, In case you may have received a damaged or defective items please report the same to our Customer Service team. The request will be accepted once we have checked and determined the same at our own end. Such a case should be reported within 48 hours of delivery of the products.

Blaupunkt India Pvt Ltd will arrange to have the product picked up from the customer's provided shipment address.

Refunds

If the product is determined to be eligible for return by Blaupunkt India Pvt ltd, refund for the full amount paid by the customer will be initiated within 7 days by a reverse charge to the credit / debit card used OR NEFT bank transfer to the customer's bank account.

Terms of Return

  1. Returned products must be in a new, unused condition and include the original box and/or packaging with all tags included. Products should be returned in their original packaging along with the plastic bags, original price tags, labels, barcodes, user manual, warranty card and invoice without any damage.
  2. Any product which has been removed from packaging or manufacturer seal is broken is non-returnable.
  3. Any product which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
  4. Open box items for which the packaging has been destroyed are not returnable.
  5. In case if an e-coupon or promo code has been used, the refund amount will be the original amount paid at the time of purchasing the product. The e-coupon or promo code once used will not be reissued.
  6. Blaupunkt India Pvt Ltd reserves the right to refuse a return of they determine that their return policy has been abused by ordering multiple (more than 2) of the same or similar products with the intention of returning the majority of the order.
  7. Once your return is received and inspected by Blaupunkt India Pvt Ltd (usually within 24 hours of receipt), your refund will be processed as mentioned above.

Cancellation of order by Blaupunkt India Pvt Ltd

There may be situations where Blaupunkt India Pvt Ltd is unable to accept an order, even if paid, and must cancel it. Blaupunkt India Pvt Ltd reserves the right, at Blaupunkt India Pvt Ltd's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include, without limitation, non-availability of the product or quantities ordered by you, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by Blaupunkt India Pvt Ltd's credit and fraud avoidance department. Blaupunkt India Pvt Ltd may also require additional verifications or information before accepting any order. Blaupunkt India Pvt Ltd will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.


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